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You have a few options for opening a support ticket outside of the portal:
- Chat with Support: support.unitrends.com, click “Chat Now” on the right hand side, or click here: Chat Now
- Call Support: 1-866-881-4766, option 2
- Email support: email@example.com
- Create a case in the Partner Portal. First go to https://partners.unitrends.com to create an account, then log a case under the Support tab.