As the saying goes, disasters strike when you least expect them. Businesses today face an array of threats such as human error, natural disaster or cyberattacks that could potentially disrupt operations and in some cases, lead to business closure. Therefore, companies must take proactive measures, such as having a comprehensive business continuity and disaster recovery (BCDR) plan in place to stay protected and thrive in a volatile business landscape.

What Is BCDR?

Business continuity and disaster recovery includes policies, procedures and practices that enable an organization to continue critical business operations during disruptive events as well as quickly recover and return to normal in the aftermath of a disaster.

Why Is BCDR important?

The consequences of downtime due to unforeseen or unexpected events like malicious acts, data breach or IT failure can be damaging to your organization. Since these incidents are unpredictable and can strike at any time, a BCDR strategy is critical to ensure you are prepared when disaster strikes.

Having a strong BCDR plan in place will help you reduce the risks of downtime and data loss, minimize the impact of disruption on your business, and allow you to continue critical business operations without interruption.

To develop a robust BCDR program, it is critical that you include Recovery Point Objective (RPO) and Recovery Time Objective (RTO) in your data protection and recovery plan.

IBM defines RPO as a measurement of time from the failure, disaster, or comparable loss-causing event. RPOs measure back in time to when your data was preserved in a usable format, usually to the most recent backup. RTO is the amount of time an application can be down and not result in significant damage to a business and the time that it takes for the system to go from loss to recovery. Understanding your RPO and RTO will help you effectively and efficiently recover from a disaster within the parameters set by your company.

Business Continuity vs Disaster Recovery

Business continuity and disaster recovery enable organizations to stay resilient and operational during and after a crisis. The terms business continuity and disaster recovery are often considered a single component and are used interchangeably. While they are closely related, they are two distinct strategies, and their functions and scopes are different. Understanding the key differences between the two aspects will help you better plan in safeguarding mission-critical business operations and your company’s data.

Business Continuity

A business continuity plan concerns with processes and procedures to ensure critical business functions are operational during and after an unexpected crisis incident. This plan is a proactive approach that details how to keep the business afloat without interrupting core processes as well as how to return to normal in the aftermath of a crisis.

Disaster Recovery

A disaster recovery plan is a part of business continuity and concerns with restoration and recovery of information and IT infrastructure in the event of a disaster. This is a reactive strategy that aims to get core IT assets up and running as quickly as possible and ensure that the data is available and accessible to users. A disaster recovery plan is vital for minimizing downtime and data loss.

BCDR as an MSP Offering

The COVID-19 pandemic and rapidly evolving cyberattacks have reinforced the need for a BCDR plan. As businesses continue to operate remotely, developing a comprehensive BCDR program is an urgent need.

As an MSP, adding a BCDR solution to your tech stack will not only add significant value to your offerings but also help expand your MSP practice and provide an additional revenue stream.

BCDR Solution Elements to Consider

Understanding the key elements is vital to make sure you choose a BCDR solution that is ideal for you and your clients. Here are some factors to consider before you invest in a BCDR solution.

Enterprise-Class Technology

To provide reliable backup and recovery services to your clients, your BCDR should be backed by state-of-the-art technology and provide:

  • All-in-one, turnkey solution: There are several benefits of investing in an all-in-one BCDR solution. It eliminates the hassle of coordinating with multiple vendors or worrying about hardware/software compatibility. You also get multiple features under a single solution, thereby eliminating the need to invest in several other BCDR products. It is easy to deploy and saves time, money and effort.
  • Flexible structure: Your BCDR solution should be flexible enough to allow you to easily upgrade and scale over time. Choose a vendor that provides the flexibility to bring your own cloud or allows you to store your clients’ data in your own cloud instead of using a third-party cloud.
  • Automated functionality: To deliver the highest quality services to your clients, your BCDR must support automated functionalities, such as automated verification of backup points, DR testing and reporting. This reduces manual intervention and improves technician efficiency.

Universal Affordability

For MSPs, staying profitable while securing your clients is crucial. Therefore, the total cost of ownership should be the top factor while considering a BCDR. Identifying a vendor that offers low total cost of ownership as well as flexible pricing options will help you deliver high quality business continuity services at a price your clients can afford and enable high profit margins.

Supplements Reporting Needs

Manually creating reports to exhibit the hard work your team has put in to protect your clients’ data can be time consuming. By investing in an advanced BCDR that supports automated reporting, you can not only add value but save precious time and effort that goes into creating reports manually and allow your team to focus on more critical tasks.

Supports Compliance Initiatives

A regulatory breach can prove to be costly for both you and your clients. Choose a modern BCDR platform that supports your compliance initiatives with RPO/RTO reporting or HIPAA compliance with encryption and BAA agreements.

Constant Support

As an MSP, staying on top of your clients’ needs is essential for the success of your business. To be able to deliver round-the-clock support to your clients, you need a reliable partner that you can bank upon.

White Glove Deployment Services

Having a BCDR vendor that provides white glove deployment services will reduce the burden on your IT resources since the vendor takes the responsibility of setting up and managing BCDR.

BCDR With Unitrends MSP

Unitrends MSP’s powerful, all-in-one platform combines enterprise-class backup, ransomware detection and cloud-based business continuity, so you can deliver the highest quality business continuity services to your clients. Unitrends MSP is packed with advanced features that simplify backup and recovery and provides a low total cost of ownership, enabling high profit margins to turbocharge your business growth.

To see how you can boost your MSP business by adding BCDR to your service offerings, schedule a demo today.