Data loss due to cyberattacks, hardware or software failure, natural disaster or human error could bring businesses to a grinding halt. In today’s competitive business environment where downtime is unacceptable, the fate of businesses lies in their ability to quickly get back up and running when disaster strikes. This is one of the reasons why many businesses rely on MSPs for efficient BCDR solutions to keep business-critical processes up and running at all times.
For MSPs, business continuity and disaster recovery solutions are big revenue generators. But the secret is in the product itself. To help you choose the right one for your business, we have listed seven must-have features that your MSP BCDR solutions must possess.
1. Ransomware-Based Protection
Many MSPs have reported scenarios where the backup solution they use is hosted on Windows and when the ransomware incident occurred, it rendered the backup recovery points useless.
To avoid such mishaps, we built our solution from the ground up to withstand ransomware attacks by developing a special, hardened Linux kernel. We then go a step further by using AI and machine learning to scan for any ransomware-like behavior that has occurred on the production machines by investigating the backups we are taking. If we detect any suspicious behavior, we trigger an alert and, in some cases, we can even notify MSPs before their end users report ransomware symptoms.
2. Recovery Assurance
Many BCDR solutions rely on basic, error-prone methodologies to verify if your backup restore points are viable, such as simply validating the embedded checksum or by just taking a screenshot of a login screen. Many MSPs report being lulled into a false sense of security with these methodologies, only to discover that the backup points were either corrupt, or in some cases, the virtual machine boots but the application databases are corrupted, or the files within the virtual machine have been encrypted by ransomware.
Our Recovery Assurance feature not only boots the recovery point as a virtual machine but also contains a library of automated scripts. These scripts verify if your applications, files and databases present within the backup are viable and available to save the day in the event of a recovery scenario.
3. File Indexing for Restores
One of the most common restores requested by end users is a simple file restore as opposed to a full server restore. End users sometimes provide general time frames of when the file last existed on the production server, resulting in a tedious process of mounting each restore point and manually scanning to see if the file existed at that specific restore point. This wastes valuable tech time.
Our BCDR solution comes standard with the ability to index all files present within your backups so all you have to do is search for the file name and your file is automatically located and presented to you.
4. Bring Your Own Cloud
Some vendors force you into using their cloud or an approved third-party cloud. Here at Unitrends MSP, we believe that MSPs deserve the flexibility that allows them to make the best decisions on where to store their clients’ data. We not only allow you to store offsite data in your cloud but also provide you with a free virtual appliance, which you can host in your environment to make this possible. We even have options for long-term archiving storage to Amazon S3, Google Cloud Storage and Rackspace Cloud Files. Talk about being flexible!
5. RTO/RPO-Based Reporting
Receiving reports that your backups have been completed successfully is standard for many solutions. Where our solution differs is, we have baked in RTO and RPO compliance into our automated reports. What normally requires manual intervention and calculation has been completely automated for you with this feature. This allows you to stay on top of your game and look like a rockstar with your clients.
6. Deduplication and Compression
With our proprietary technology, we create the smallest footprint for your backups on the appliance by leveraging deduplication and compression rates that other solutions can only dream of emulating. Not only does this reclaim valuable tech time that would normally be spent on space management with other appliances, but it also makes offsite syncing much more efficient and effective. This drastically reduces or eliminates trips to client sites with USB drives to help the cloud catch up with the local appliance.
7. Legal Hold
Another unique feature of the Unitrends MSP solution is the ability to save a specific recovery point for an indefinite period due to legal requirements. For most other solutions, you need to either turn off retention or use a cumbersome archiving methodology. We give you the convenience of marking an individual recovery point as a “legal hold” and even if retention runs, the marked point will not be deleted.
Consider all these features when choosing a BCDR solution for your MSP business. Having the right BCDR solution can add significant value to your MSP offerings. However, with several BCDR options available today, picking the one that fits your needs can be daunting. Unitrends MSP provides an all-in-one BCDR solution that combines enterprise-class backup, ransomware detection and cloud-based business continuity into a powerful, all-in-one platform. To learn how Unitrends MSP provides a competitive advantage to MSPs, book a free consultation with our BCDR specialists today!